Hello Everyone,
If you checked your work email, then you know that a schedule for installing PCR at all FCPL branches has been sent to all staff. By August 31, all FCPL branches will be using PCR. From what I have experienced with the system and from what I have heard from staff at Sunnyside, PCR is working well so it is a relief to know that FCPL will soon be finished using CybraryN.
With that being said, now that the transition period is finishing, the purpose of this blog is also wrapping up. So to all who checked in from time to time, I say thanks for visiting and have a great day.
J
Tuesday, July 7, 2009
Wednesday, June 17, 2009
PCR Feature #6- Dedicated servers!
Hello Everyone,
PCR is functioning well at Sunnyside according to all the information I have read and the staff I have spoken with that work with it everyday. For today, one feature that I want to mention quickly is the dedicated server for PCR and what this means for FCPL staff.
What does having a dedicated server for PCR mean? To answer that, it is best to understand what it is not by mentioning how the current servers for CybraryN operate. Currently, the server for CybraryN shares a computer at most branches with a reservation kiosk or an OPAC. It shares resources with other programs and from what I understand, this is the reason why all library computers have to be turned on and logged in in a particular order. If the starting order is changed in any way, the LPT1 may not work, the login screen does not appear, etc.
Having a dedicated server for PCR means that there is no magic order to turning and connecting all the computers. You just turn on the public and staff computers, log them in, and everything is ready to go. Sounds a lot easier than CybraryN doesn't it? Post any comments you have, the PCR Task Force would like to hear from you. Have a great day.
J
Update 06/25/09
I have learned that not all locations will have a dedicated server. Apologies for the misinformation. Here is an explanation of the dedicated servers from Kathleen S:
PCR Management Console
The management console is the “brain” of the PC Reservation system. It contains all of the settings for the software. For larger locations (10+ PCs) this piece of the system will be installed on a dedicated PC stored in a back room/data line closet. For smaller locations (<10 PCs), the Management Console will be installed on a staff PC. IMPORTANT: This PC must be turned on, logged in and the Management Console window must be open and running in order for the rest of PC Reservation to work.
J
PCR is functioning well at Sunnyside according to all the information I have read and the staff I have spoken with that work with it everyday. For today, one feature that I want to mention quickly is the dedicated server for PCR and what this means for FCPL staff.
What does having a dedicated server for PCR mean? To answer that, it is best to understand what it is not by mentioning how the current servers for CybraryN operate. Currently, the server for CybraryN shares a computer at most branches with a reservation kiosk or an OPAC. It shares resources with other programs and from what I understand, this is the reason why all library computers have to be turned on and logged in in a particular order. If the starting order is changed in any way, the LPT1 may not work, the login screen does not appear, etc.
Having a dedicated server for PCR means that there is no magic order to turning and connecting all the computers. You just turn on the public and staff computers, log them in, and everything is ready to go. Sounds a lot easier than CybraryN doesn't it? Post any comments you have, the PCR Task Force would like to hear from you. Have a great day.
J
Update 06/25/09
I have learned that not all locations will have a dedicated server. Apologies for the misinformation. Here is an explanation of the dedicated servers from Kathleen S:
PCR Management Console
The management console is the “brain” of the PC Reservation system. It contains all of the settings for the software. For larger locations (10+ PCs) this piece of the system will be installed on a dedicated PC stored in a back room/data line closet. For smaller locations (<10 PCs), the Management Console will be installed on a staff PC. IMPORTANT: This PC must be turned on, logged in and the Management Console window must be open and running in order for the rest of PC Reservation to work.
J
Saturday, June 13, 2009
PCR is up and running, here are some observations about the new features
Hello Everyone,
PCR is currently in operation at Sunnyside and here is some features and observations about the system that you need to know. Once the trial period end at Sunnyside, PCR will be installed at the rest of the FCPL branches so it is best to know about these features now instead of when it is installed. Thanks to Kathleen S. for providing a great list.
Changes with PC Reservation (PCR)
Every minute used on every public computer in the building counts toward the patrons limit of 120 minutes per day. Gone are the days when a person could get 2 hours in the children’s room, another 2 hours in the lab and still use the 15 minute express. Time extensions also count toward the 120 minute limit.
Only one instance of the patron’s barcode can be in the PCR system at one time. This means patrons should finish using the PCs today before they can book a reservation for tomorrow. It also means patrons can no longer make a reservation at one PC, then work on another PC while they are waiting. If they do that, they will be given the option to either cancel their first reservation or use this current session.
We can provide for extended PC use very easily with PCR. We can configure a public PC so that it allows only walk ups with no time extensions. It can never be reserved by the patron at the kiosk, but can still be used as a 15, 30 or 60 minute PC most of the time. However staff can reserve that PC for any amount of time for any date in the future. No more logging into the staff profile. That patron will simply log into their session as usual - and PCR gives them the extended time you set up.
The sign in screen at each PC clearly tells the patron if the PC is available or reserved. If it’s reserved, the time of the next reservation is also displayed. If there’s 15 minutes before that reservation begins, the patron can login and use the PC. If there’s less than 15 minutes left, it won’t allow them to login.
On the 15-minute express stations, we can no longer limit the use to 1 time per day. That’s not an option in PCR at this time. However, every time the patron uses a 15-minute station, that time is counted toward their 120 minute total.
When the patron makes a reservation, the kiosk displays the total number of minutes they are allowed for the day, the number of minutes they have already used and the number of minute they have remaining.
Staff no longer need to use FCPL library cards to make reservations for visitors. PCR provides a “guest reservation” feature. Staff can print any number of guest receipts each day. The receipt contains a randomly generated “library card number” beginning with the word GUEST followed by 5 digits. This number is used to make a reservation. Guest passes are good for that day only with the same 120 minute limit as other users.
Partial reservations are allowed at the end of the day. Users can reserve a 60 minute PC even if the branch is less than an hour away from closing. That wasn't possible with CybraryN and it lead to inequitable computer use by a handful of patrons.3
When reserving a PC, users no longer have the option of selecting a specific PC. They can only select the session length (30 or 60). PCR will assign them the next available one. And it's much better at doing this across all the PCs. It doesn't load all of the reservations on the PCs with lower numbers like CybraryN does.
We're no longer requiring the use of the library card PIN to use a PC. PCR gives the user a randomly generated 5-digit access code they use instead. They get a new access code for every reservation and it is printed on the receipt. Walkups don't need an access code. They just use their library card number. (Note: we are NOT eliminating use of the PIN for the patron to access their account online/by phone, place holds, etc.)
We got rid of the 15-minute waiting period between reservations. PCR has a built in 5-minute buffer between each reservation to allow patrons time to transition and we're hoping this also prevents the dreaded "double booking" that was so prevelant with CybraryN.
So what do you think? Leave a comment to let the PCR Task Force know. Have a good day.
J
PCR is currently in operation at Sunnyside and here is some features and observations about the system that you need to know. Once the trial period end at Sunnyside, PCR will be installed at the rest of the FCPL branches so it is best to know about these features now instead of when it is installed. Thanks to Kathleen S. for providing a great list.
Changes with PC Reservation (PCR)
Every minute used on every public computer in the building counts toward the patrons limit of 120 minutes per day. Gone are the days when a person could get 2 hours in the children’s room, another 2 hours in the lab and still use the 15 minute express. Time extensions also count toward the 120 minute limit.
Only one instance of the patron’s barcode can be in the PCR system at one time. This means patrons should finish using the PCs today before they can book a reservation for tomorrow. It also means patrons can no longer make a reservation at one PC, then work on another PC while they are waiting. If they do that, they will be given the option to either cancel their first reservation or use this current session.
We can provide for extended PC use very easily with PCR. We can configure a public PC so that it allows only walk ups with no time extensions. It can never be reserved by the patron at the kiosk, but can still be used as a 15, 30 or 60 minute PC most of the time. However staff can reserve that PC for any amount of time for any date in the future. No more logging into the staff profile. That patron will simply log into their session as usual - and PCR gives them the extended time you set up.
The sign in screen at each PC clearly tells the patron if the PC is available or reserved. If it’s reserved, the time of the next reservation is also displayed. If there’s 15 minutes before that reservation begins, the patron can login and use the PC. If there’s less than 15 minutes left, it won’t allow them to login.
On the 15-minute express stations, we can no longer limit the use to 1 time per day. That’s not an option in PCR at this time. However, every time the patron uses a 15-minute station, that time is counted toward their 120 minute total.
When the patron makes a reservation, the kiosk displays the total number of minutes they are allowed for the day, the number of minutes they have already used and the number of minute they have remaining.
Staff no longer need to use FCPL library cards to make reservations for visitors. PCR provides a “guest reservation” feature. Staff can print any number of guest receipts each day. The receipt contains a randomly generated “library card number” beginning with the word GUEST followed by 5 digits. This number is used to make a reservation. Guest passes are good for that day only with the same 120 minute limit as other users.
Partial reservations are allowed at the end of the day. Users can reserve a 60 minute PC even if the branch is less than an hour away from closing. That wasn't possible with CybraryN and it lead to inequitable computer use by a handful of patrons.3
When reserving a PC, users no longer have the option of selecting a specific PC. They can only select the session length (30 or 60). PCR will assign them the next available one. And it's much better at doing this across all the PCs. It doesn't load all of the reservations on the PCs with lower numbers like CybraryN does.
We're no longer requiring the use of the library card PIN to use a PC. PCR gives the user a randomly generated 5-digit access code they use instead. They get a new access code for every reservation and it is printed on the receipt. Walkups don't need an access code. They just use their library card number. (Note: we are NOT eliminating use of the PIN for the patron to access their account online/by phone, place holds, etc.)
We got rid of the 15-minute waiting period between reservations. PCR has a built in 5-minute buffer between each reservation to allow patrons time to transition and we're hoping this also prevents the dreaded "double booking" that was so prevelant with CybraryN.
So what do you think? Leave a comment to let the PCR Task Force know. Have a good day.
J
Thursday, June 11, 2009
PCR Feature #5-5 minute buffer times and other miscellaneous time related stuff.
Hello Everyone,
PCR is now installed and in use at the Sunnyside Branch Library. As you know, Sunnyside is serving as our test site and it will be interesting to see how everything works.
A small group of SJVLS and FCPL staff met with Envisionware staff this week to go over PCR and to use the new system. One of the interesting features that we learned was what I call the 5 minute buffer zone (and that PCR reserves time using 5 minute increments).
With CycbraryN, time was reserved with 15 minute blocks of time, with PCR, time is reserved using 5 minute increments. Instead of reserving time at let's say 8:15 or 2:45 only, reservations with PCR can be made at 8:10 or 4:35, for example. How will this work out? Will it be an improvement? All I can say is we'll se how it works at the pilot site for now.
Another feature that I found intriguing is what I like to call a "5 minute buffer zone" that will provide smoother transitions between patron reservations. How this works is that PCR reserves blocks of time (either 30 or 1 hour) and a 5 minute block of time is inserted between reservations. As an example, a patron makes a reservation for 30 minutes at 10 am, another patron makes a reservation after at 10:35. So why have this buffer zone? One reason that I can figure out is that this will reduce patrons who "camp out" at a computer even after their time is finished. I still have to get feedback from how this is working out at Sunnyside to provide more details. Watch this space.
So what do you think of this? Leave your comments below as the PCR Task Force would love to hear what you have to say.
J
PCR is now installed and in use at the Sunnyside Branch Library. As you know, Sunnyside is serving as our test site and it will be interesting to see how everything works.
A small group of SJVLS and FCPL staff met with Envisionware staff this week to go over PCR and to use the new system. One of the interesting features that we learned was what I call the 5 minute buffer zone (and that PCR reserves time using 5 minute increments).
With CycbraryN, time was reserved with 15 minute blocks of time, with PCR, time is reserved using 5 minute increments. Instead of reserving time at let's say 8:15 or 2:45 only, reservations with PCR can be made at 8:10 or 4:35, for example. How will this work out? Will it be an improvement? All I can say is we'll se how it works at the pilot site for now.
Another feature that I found intriguing is what I like to call a "5 minute buffer zone" that will provide smoother transitions between patron reservations. How this works is that PCR reserves blocks of time (either 30 or 1 hour) and a 5 minute block of time is inserted between reservations. As an example, a patron makes a reservation for 30 minutes at 10 am, another patron makes a reservation after at 10:35. So why have this buffer zone? One reason that I can figure out is that this will reduce patrons who "camp out" at a computer even after their time is finished. I still have to get feedback from how this is working out at Sunnyside to provide more details. Watch this space.
So what do you think of this? Leave your comments below as the PCR Task Force would love to hear what you have to say.
J
Wednesday, June 3, 2009
The #1 question I've received is about multiple cards and PCR-a little more info.
Hello Everyone,
To those that are following this blog, or check it occasionally to see what is happening with PCR, I say thank you. I appreciate the comments that have been posted and this entry deals specifically with a concern that has been mentioned multiple times.
A couple of blog readers have made clear their concerns about patrons who use multiple cards to get more time on the computer. This behavior is in clear violation of FCPL's Internet Guidelines for Use which state:
2.Computer users can only sign up for a computer using their own library card. They may not misrepresent themselves or use someone else’s card or PIN.
I sense the concern over PCR and patrons using multiple cards is that once PIN numbers are eliminated, what is to stop patons from using another card to get an access code and get on a public computer beyond their time limit? Currently, PIN numbers is used as a security feature to try and prevent this kind of abuse. A patron would need to know multiple PIN numbers to multiple cards to grant more internet access. With PIN numbers no longer used in PCR, the concern is that this behavior will proliferate.
The PCR committee discussed this issue and we have reached the following conclusions:
1. There is currently no such method or program that would prevent this scenario 100% of the time and this is essentially a behavior issue.
2. Misuse of a library card to obtain additional computer time is a breach of library policy. Therefore, our detailed guidelines for dealing with patrons who do not comply with library policies can be applied as they are with any other breach of the Rules of Conduct.
I know it is difficult to keep track of all patrons and how much time they use on the computers but if you notice someone is in clear violation of the Rules of Conduct, then follow the same Library Rules of Conduct to decide the best course of action. According to the Internet Guidelines for Use, "Failure to comply with these rules will result in the revocation of computer use privileges." Source
Again, I welcome any questions or comments. Have a great day everyone.
J
To those that are following this blog, or check it occasionally to see what is happening with PCR, I say thank you. I appreciate the comments that have been posted and this entry deals specifically with a concern that has been mentioned multiple times.
A couple of blog readers have made clear their concerns about patrons who use multiple cards to get more time on the computer. This behavior is in clear violation of FCPL's Internet Guidelines for Use which state:
2.Computer users can only sign up for a computer using their own library card. They may not misrepresent themselves or use someone else’s card or PIN.
I sense the concern over PCR and patrons using multiple cards is that once PIN numbers are eliminated, what is to stop patons from using another card to get an access code and get on a public computer beyond their time limit? Currently, PIN numbers is used as a security feature to try and prevent this kind of abuse. A patron would need to know multiple PIN numbers to multiple cards to grant more internet access. With PIN numbers no longer used in PCR, the concern is that this behavior will proliferate.
The PCR committee discussed this issue and we have reached the following conclusions:
1. There is currently no such method or program that would prevent this scenario 100% of the time and this is essentially a behavior issue.
2. Misuse of a library card to obtain additional computer time is a breach of library policy. Therefore, our detailed guidelines for dealing with patrons who do not comply with library policies can be applied as they are with any other breach of the Rules of Conduct.
I know it is difficult to keep track of all patrons and how much time they use on the computers but if you notice someone is in clear violation of the Rules of Conduct, then follow the same Library Rules of Conduct to decide the best course of action. According to the Internet Guidelines for Use, "Failure to comply with these rules will result in the revocation of computer use privileges." Source
Again, I welcome any questions or comments. Have a great day everyone.
J
Thursday, May 28, 2009
PCR is coming! Hooray!
Hello Everyone,
This blog has been quiet as of late since there were many unknowns such as an official date for installation of the PCR system and how the system will actually work. The good news is that PCR will be installed at the Sunnyside Branch Library June 8th and 9th, 2009. Sunnyside will serve as the pilot location for PCR, where FCPL will test how it performs and for Sunnyside staff to learn how to use it effectively.
So what happens after the testing period is done? The next step will be to install PCR at all FCPL branches along with training staff in how to use the program. Currently, there is no definite timeline for installation at the rest of the branches. Once the pilot period is complete, then PCR will be installed at your branch.
This blog has been quiet as of late since there were many unknowns such as an official date for installation of the PCR system and how the system will actually work. The good news is that PCR will be installed at the Sunnyside Branch Library June 8th and 9th, 2009. Sunnyside will serve as the pilot location for PCR, where FCPL will test how it performs and for Sunnyside staff to learn how to use it effectively.
So what happens after the testing period is done? The next step will be to install PCR at all FCPL branches along with training staff in how to use the program. Currently, there is no definite timeline for installation at the rest of the branches. Once the pilot period is complete, then PCR will be installed at your branch.
Thursday, April 30, 2009
In the future, all reservation kiosks will have barcode scanners. Wait a minute, actually they will!
Hello Everyone,
As the PCR Task Force is plugging along, planning for the implementation of PCR at all the FCPL branches, we are looking at ways of streamlining the reservation process for patrons. One such way is the use of barcode scanners at the reservation kiosks. Of course, keyboards will still be present but we want to encourage patrons to bring and use their library cards to make their reservations. The reasoning is that this will encourage patrons to realize they can reserve their computers faster if they bring their library card instead of having to enter the numbers in manually or take up staff time with having to ask for their number because they "lost it" or "left it at home". We want patrons to have their library card when they visit their branches, it makes everything go smoothly for everyone.
If having barcode scanners for patron use seems strange, consider this, at branches that have self-checkout, there are barcode scanners there and they seem to be working well. Patrons that frequent branches with self-checkout systems bring their library cards more often and request barcode lookups less. Of course there will be those that will request a barcode lookup but this will happen less frequently once patrons realize it is easier to remember their card. So what do you think of this? Please leave your comments and I will answer this as best I can. Have a great day.
J
As the PCR Task Force is plugging along, planning for the implementation of PCR at all the FCPL branches, we are looking at ways of streamlining the reservation process for patrons. One such way is the use of barcode scanners at the reservation kiosks. Of course, keyboards will still be present but we want to encourage patrons to bring and use their library cards to make their reservations. The reasoning is that this will encourage patrons to realize they can reserve their computers faster if they bring their library card instead of having to enter the numbers in manually or take up staff time with having to ask for their number because they "lost it" or "left it at home". We want patrons to have their library card when they visit their branches, it makes everything go smoothly for everyone.
If having barcode scanners for patron use seems strange, consider this, at branches that have self-checkout, there are barcode scanners there and they seem to be working well. Patrons that frequent branches with self-checkout systems bring their library cards more often and request barcode lookups less. Of course there will be those that will request a barcode lookup but this will happen less frequently once patrons realize it is easier to remember their card. So what do you think of this? Please leave your comments and I will answer this as best I can. Have a great day.
J
Thursday, April 16, 2009
So, April 15 came and went. What happened? A Q & A post.
Hello Everyone,
As you may (or may not) have wondered, April 15 has come and gone and PCR is not up and running. What happened? I'm sure you all have questions so I have a little Q & A post for all of you.
Q: April 15 is now past, why isn't PCR installed?
A: Unforeseen complications occurred and PCR was not installed according to the original timeline.That is all I'm at liberty to say Issues with finalizing the contract/payment with the vendor which lead to delays in our disucssions with Envisionware/PCR's technical support team. But now that thoses issues have been resolved we are moving forward rapidly and the initial installation with be at Sunnyside during the 2nd week of June.
Q: So what's next?
A: The good news is that PCR will still be installed...just a little longer than anticipated. As of right now, the plan is to have PCR installed at the original test site, Sunnyside, around the second week of June. Following this, the rest of the library sites will follow with PCR being installed.
Q: So, no PCR, what will happen with CybraryN?
A: Currently, FCPL will continue to use CybraryN until PCR is installed. As unpleasant as this sounds, it is the best option available.
Q: What about training in using PCR?
A: As we get closer to installing PCR, we will have a more definite idea regarding training.
Q: What if I have questions that are not addressed in this post?
A: Please use the comment function in this post to leave any questions for myself or the PCR Task Force. I guarantee that I monitor this blog frequently and will have an answer shortly after you post it.
That is it for now. Have a great day everyone.
J
As you may (or may not) have wondered, April 15 has come and gone and PCR is not up and running. What happened? I'm sure you all have questions so I have a little Q & A post for all of you.
Q: April 15 is now past, why isn't PCR installed?
A: Unforeseen complications occurred and PCR was not installed according to the original timeline.
Q: So what's next?
A: The good news is that PCR will still be installed...just a little longer than anticipated. As of right now, the plan is to have PCR installed at the original test site, Sunnyside, around the second week of June. Following this, the rest of the library sites will follow with PCR being installed.
Q: So, no PCR, what will happen with CybraryN?
A: Currently, FCPL will continue to use CybraryN until PCR is installed. As unpleasant as this sounds, it is the best option available.
Q: What about training in using PCR?
A: As we get closer to installing PCR, we will have a more definite idea regarding training.
Q: What if I have questions that are not addressed in this post?
A: Please use the comment function in this post to leave any questions for myself or the PCR Task Force. I guarantee that I monitor this blog frequently and will have an answer shortly after you post it.
That is it for now. Have a great day everyone.
J
Thursday, March 26, 2009
What is being planned: coin-operated printers for patrons.
Hello,
Along with the PCR system, FCPL is looking at purchasing coin operated-printers for patrons to use. What? Coin operated printers? Yes, you read that right. Patrons will be able to release their own prints by simply using coin-operated printers. No staff involvement needed unless the printer needs paper or patrons need change.
I'm sure there are plenty of questions and this is still in the planning stages but this is what I know. Coin-op printers will be purchased in stages according to computer usage. For the first year, 5 coin-op printers will be installed at the following 5 branches: Central, Woodward, Sunnyside, Fig Garden and Clovis. If you have any questions, feel free to leave them in the comments section and the PCR task force will do their best to answer them. Have a great day.
Along with the PCR system, FCPL is looking at purchasing coin operated-printers for patrons to use. What? Coin operated printers? Yes, you read that right. Patrons will be able to release their own prints by simply using coin-operated printers. No staff involvement needed unless the printer needs paper or patrons need change.
I'm sure there are plenty of questions and this is still in the planning stages but this is what I know. Coin-op printers will be purchased in stages according to computer usage. For the first year, 5 coin-op printers will be installed at the following 5 branches: Central, Woodward, Sunnyside, Fig Garden and Clovis. If you have any questions, feel free to leave them in the comments section and the PCR task force will do their best to answer them. Have a great day.
Wednesday, March 25, 2009
PCR Feature #4: Next Open Day Reservation
Hello,
If you work at a branch that is closed one or more days, have you had to answer a patron's question why a computer cannot be reserved ahead of time? For example, a library branch is closed on Sunday and patrons cannot reserve a computer on Saturday for Monday because of the whole 24 hours in advance rule in CybraryN. If that last sentence sounded a little confusing, then the whole proctice of the 24 hour reservation window excluding closed days is not beneficial for patrons.
In the new PCR system, patrons and staff can now reserve a computer in advance even if a library branch is closed. This is called "Next Open Day". The 24 hour window still applies but it also includes the next time a branch is open. Essentially, a patron can reserve a public computer on Saturday for a time on Monday, given that the branch is closed Sundays. This does not allow patrons to reserve a computer three days ahead of time, or a week, only 24 hours in advance. It will only allow this when closed days are taken into account. That's it for now, have a great day everyone.
J
If you work at a branch that is closed one or more days, have you had to answer a patron's question why a computer cannot be reserved ahead of time? For example, a library branch is closed on Sunday and patrons cannot reserve a computer on Saturday for Monday because of the whole 24 hours in advance rule in CybraryN. If that last sentence sounded a little confusing, then the whole proctice of the 24 hour reservation window excluding closed days is not beneficial for patrons.
In the new PCR system, patrons and staff can now reserve a computer in advance even if a library branch is closed. This is called "Next Open Day". The 24 hour window still applies but it also includes the next time a branch is open. Essentially, a patron can reserve a public computer on Saturday for a time on Monday, given that the branch is closed Sundays. This does not allow patrons to reserve a computer three days ahead of time, or a week, only 24 hours in advance. It will only allow this when closed days are taken into account. That's it for now, have a great day everyone.
J
Thursday, March 19, 2009
The PCR system and interface may look vaguely familiar.
So, I have posted some screenshots of the PCR system as a preview of what is coming but one interesting tidbit that I have to share with you regards the connection between PCR and a program that FCPL is already using. If you looked at the screenshots that have been posted, the organization and appearance may look vaguely familiar. This is because PCR is made by a company called Envisionware. Envisionware is also the manufacturer of the LPT1 program (our print manager system) that FCPL currently uses.
So what does this mean for FCPL branches? One benefit of this connection is smoother interoperability between our computers, PCR and the print manager system. Since PCR and the print management system is made by the same company, communication will be better and less problems will theoretically occur. Another benefit of this connection is purely aesthetic because the appearance between the two will be more consistent with each other, which will be beneficial for staff. That's it for now, have a great day.
J
So what does this mean for FCPL branches? One benefit of this connection is smoother interoperability between our computers, PCR and the print manager system. Since PCR and the print management system is made by the same company, communication will be better and less problems will theoretically occur. Another benefit of this connection is purely aesthetic because the appearance between the two will be more consistent with each other, which will be beneficial for staff. That's it for now, have a great day.
J
Thursday, March 12, 2009
PCR Feature #3: The Public Computer
One of the big questions about PCR is "How will the public computers look like"? Well, I got some screenshots to show you. Bear in mind I took these from the evaluation copy and that the wording may be different on the finished product.
#1: The sign in screen.
Now for an analysis. The first thing that stands out in my mind is the wording in red that says when the computer is reserved, in this case, it is reserved at 10:10 am. This only occurs when a computer is reserved ahead of time and this allows walk up patrons to see that it is already reserved. They can go ahead and use the computer if there is time available before the reserved time but once 10:10 (or any reservation) arrives, they will be logged off. If the computer is available, it would look like this:
Notice it says "Available" in green.
Additionally, notice that an open computer prompts patrons to click on the colored text to log in.
The next step after a patron enters in their library barcode number is they will have to enter their access code (remember, no more PIN numbers) Once this is done, they will be able to use the computer.
#2 The Public Computer Itself.
The only noticeable difference here is the counter, which tells the patron how many minutes are left in their session. The counter is also larger and has a more noticeable font. If a patron logs out, or logs out early, they will get this message or something close to it:
Keep in mind that this is still being tested, still being wordsmithed but nonetheless, the PCR Task Force would like to know what you think. Please leave any questions or comments under the "comments" link.
#1: The sign in screen.
Now for an analysis. The first thing that stands out in my mind is the wording in red that says when the computer is reserved, in this case, it is reserved at 10:10 am. This only occurs when a computer is reserved ahead of time and this allows walk up patrons to see that it is already reserved. They can go ahead and use the computer if there is time available before the reserved time but once 10:10 (or any reservation) arrives, they will be logged off. If the computer is available, it would look like this:
Notice it says "Available" in green.
Additionally, notice that an open computer prompts patrons to click on the colored text to log in.
The next step after a patron enters in their library barcode number is they will have to enter their access code (remember, no more PIN numbers) Once this is done, they will be able to use the computer.
#2 The Public Computer Itself.
The only noticeable difference here is the counter, which tells the patron how many minutes are left in their session. The counter is also larger and has a more noticeable font. If a patron logs out, or logs out early, they will get this message or something close to it:
Keep in mind that this is still being tested, still being wordsmithed but nonetheless, the PCR Task Force would like to know what you think. Please leave any questions or comments under the "comments" link.
PCR Feature #2: Better Communication Between Servers and Computers.
One feature of PCR that I am excited about is the improved communication between servers and computers. Why should this be important and how is PCR going to be an improvement? I will explain further.
Currently, CybraryN is constantly communicating between servers, public computers and the staff interface. This sounds ideal, since communication is vital to make everything work but too much communication results in mixed signals and breakdowns in transferrence of information. Too much communication is what CycbraryN accomplishes currently. Think of it as tons of "chatter" among all components, or a disorderly shouting match occurring all the time. All this communication results in sluggishness, double booking, unresponsive computers, etc. that can be frustrating.
So what is different with PCR and communication between components? To put it simply: orderly, reduced communication. It is definitely not a shouting match, more like an orderly roundtable discussions where everyone has a turn. If a computer loses communication with the server, it will simply say when it is ready and wait for the server to establish a connection again.
I hope this makes some sense as this is the best I can do in explaining a process that often happens unnoticed. If you have any questions, feel free to post them in the comments area. Thanks.
Currently, CybraryN is constantly communicating between servers, public computers and the staff interface. This sounds ideal, since communication is vital to make everything work but too much communication results in mixed signals and breakdowns in transferrence of information. Too much communication is what CycbraryN accomplishes currently. Think of it as tons of "chatter" among all components, or a disorderly shouting match occurring all the time. All this communication results in sluggishness, double booking, unresponsive computers, etc. that can be frustrating.
So what is different with PCR and communication between components? To put it simply: orderly, reduced communication. It is definitely not a shouting match, more like an orderly roundtable discussions where everyone has a turn. If a computer loses communication with the server, it will simply say when it is ready and wait for the server to establish a connection again.
I hope this makes some sense as this is the best I can do in explaining a process that often happens unnoticed. If you have any questions, feel free to post them in the comments area. Thanks.
Bye Bye "Shimmer" or "The Neverending Refreshing Schedule"
One of the CybraryN features that can be frustrating to no end is "The Shimmer". This occurs when the staff interface refreshes the computer schedule, resulting in what seems to be a neverending process that disrupts staff ability to make or cancel reservations.
Imagine this refreshing and being mesmerized
So if this annoying feature of CybraryN will be gone, then what will replace it? The PCR staff interface is interesting, lots of tabs and features, stuff that is still being tested. What I did find when I took screenshots is that most likely, the schedule will look like this:
Granted, the picture only shows if a computer is available, along with information such as start time, end time, user information, etc. One drawback to this screen is that staff cannot make a reservation using this option, that is a seperate tab on the staff interface. In my opinion though, I would much rather have a stable (no "shimmer") way of seeing a schedule than to have an unstable schedule that is constantly refreshing and allows me to make a reservation.
Imagine this refreshing and being mesmerized
So if this annoying feature of CybraryN will be gone, then what will replace it? The PCR staff interface is interesting, lots of tabs and features, stuff that is still being tested. What I did find when I took screenshots is that most likely, the schedule will look like this:
Granted, the picture only shows if a computer is available, along with information such as start time, end time, user information, etc. One drawback to this screen is that staff cannot make a reservation using this option, that is a seperate tab on the staff interface. In my opinion though, I would much rather have a stable (no "shimmer") way of seeing a schedule than to have an unstable schedule that is constantly refreshing and allows me to make a reservation.
Monday, February 23, 2009
PCR Feature #1: 2 hours use is the limit, period.
A current scenarion as imagined with a patron using CybraryN:
It is morning at a medium sized branch of the FCPL. It is also slow as one patron has been leisurely using a 30 minute public computer and because there is little demand for computer use, the patron is given numerous time extensions (let's say about an hour). This seems okay until patron traffic increases and the patron is logged off due to another reservation being made for that particular computer. Due to one of the quirks of CybraryN, the only time that was recorded and matters is the initial 30 minute use. In reality, the patron used and an hour and a half but CybrarN only kept track of the first 30 minutes. This enables the patron to hop on another computer for another hour and half and keep using time that is technically much more above the 2 hour time limit that is in the FCPL Internet Guidelines for Use.
Now back to reality. The inability of CybraryN to keep accurate track of computer time usage has been a serious issue, especially during times when demand exceeds supply. This quirk results in an imbalace in regard to how much computer time a patrons use, especially during busy times and many patrons are scrambling to get on one. One patron may have used 4 hours on a computer while someone else only gets, let's say, 30 minutes.
Luckily, this lack of keeping an accurate two hour time limit is absent in PCR. When a patron uses their library card on a public computer managed by the PCR system, there is in theory (I say theory because PCR is still being tested) a limit to how much time is available and it is 2 hours. If a patron gets a time extension (yes, PCR will extend time) because there is no reservation pending, that extended time is tracked and is part of the overall 2 hours that is allotted to patrons. Essentially, everyone gets 2 hours on the public computers, no exceptions. The PCR system will keep track of how much time is used in regard to a patron's library card and once that limit is reached, the patron has to wait until the next day to use a public computer at that location.
Questions? Comments? Feel free to post them on this website using the "comments" button at the end of this post.
It is morning at a medium sized branch of the FCPL. It is also slow as one patron has been leisurely using a 30 minute public computer and because there is little demand for computer use, the patron is given numerous time extensions (let's say about an hour). This seems okay until patron traffic increases and the patron is logged off due to another reservation being made for that particular computer. Due to one of the quirks of CybraryN, the only time that was recorded and matters is the initial 30 minute use. In reality, the patron used and an hour and a half but CybrarN only kept track of the first 30 minutes. This enables the patron to hop on another computer for another hour and half and keep using time that is technically much more above the 2 hour time limit that is in the FCPL Internet Guidelines for Use.
Now back to reality. The inability of CybraryN to keep accurate track of computer time usage has been a serious issue, especially during times when demand exceeds supply. This quirk results in an imbalace in regard to how much computer time a patrons use, especially during busy times and many patrons are scrambling to get on one. One patron may have used 4 hours on a computer while someone else only gets, let's say, 30 minutes.
Luckily, this lack of keeping an accurate two hour time limit is absent in PCR. When a patron uses their library card on a public computer managed by the PCR system, there is in theory (I say theory because PCR is still being tested) a limit to how much time is available and it is 2 hours. If a patron gets a time extension (yes, PCR will extend time) because there is no reservation pending, that extended time is tracked and is part of the overall 2 hours that is allotted to patrons. Essentially, everyone gets 2 hours on the public computers, no exceptions. The PCR system will keep track of how much time is used in regard to a patron's library card and once that limit is reached, the patron has to wait until the next day to use a public computer at that location.
Questions? Comments? Feel free to post them on this website using the "comments" button at the end of this post.
Saturday, February 21, 2009
Just a few words before I start posting about the new Envisionware system.
Hello Everyone,
The deadline to replace CybraryN with PC Reservation (or PCR for short) is fast approaching (April 15) and the time has come to preview the functionality and features of this new system. During the next couple of weeks, I will be previewing the new PCR and the features and functions that we will all be familiaring ourselvels with. Just a word of warning though, I will be posting screenshots of the PCR system and while the features and functionality have been decided upon, the wording (such as the sign in screen) will be different. This is being wordsmithed so that it will be more appropriate regarding the changes being made (such as no PIN number) so don't be surprised if the appearance will be slightly different. With that out of the way, keep an eye on this blog for information on this new PC reservation system.
J
The deadline to replace CybraryN with PC Reservation (or PCR for short) is fast approaching (April 15) and the time has come to preview the functionality and features of this new system. During the next couple of weeks, I will be previewing the new PCR and the features and functions that we will all be familiaring ourselvels with. Just a word of warning though, I will be posting screenshots of the PCR system and while the features and functionality have been decided upon, the wording (such as the sign in screen) will be different. This is being wordsmithed so that it will be more appropriate regarding the changes being made (such as no PIN number) so don't be surprised if the appearance will be slightly different. With that out of the way, keep an eye on this blog for information on this new PC reservation system.
J
Tuesday, February 10, 2009
Blogs 101: How to leave a comment.
Hello Everyone,
One of the features that I enjoy about blogs is the feature that allows readers to leave comments. Visitors can express themselves, their viewpionts, have discussions, all in one place. I expect there to be a lot of questions about the upcoming PC reservation implementation and I would like to have this feature used prominently. Based on past experiences with a blog, I did not see this feature used as it should so I offer this tutorial if you are unfamiliar with how to comment. I have this simple tutorial on how to post comments so that the PCR Task Force and FCPL employees can share comments, questions and answers regarding the PCR transition.
Structure:
At the beginning of a single post, you will see a title (for this one it is Blogs 101: How to leave a comment) and below that you will see the body of the post. Below the body there is information regarding who posted it, what time and right by this information it will say something like "0 comment" "2 comments" etc. When you click on this, it will give you options on posting your thoughts, questions, etc
Comments button cirled in red.
Click on the "comments" button and it will open a new space that is used for posting comments. Here is the order to follow to post:
1: Use this space to write your thoughts, questions, etc. and then proceed to...
2: The drop down menu, where you can select how you want to identify yourself (Google, Aim, Name, even anonymous) Note, you have to identify yourself to post. After this proeed to...
3: The Post Comment button that is partially hiding behind the drop down menu, press it to post.
That is all there is to it. I check this blog regularly (not to mention notifications via email) so I am aware of what is posted. Additionally, by hearing your thoughts and questions, the PCR Task Force can be aware of any concerns that you have regarding the new PCR system. Have a great day.
J
One of the features that I enjoy about blogs is the feature that allows readers to leave comments. Visitors can express themselves, their viewpionts, have discussions, all in one place. I expect there to be a lot of questions about the upcoming PC reservation implementation and I would like to have this feature used prominently. Based on past experiences with a blog, I did not see this feature used as it should so I offer this tutorial if you are unfamiliar with how to comment. I have this simple tutorial on how to post comments so that the PCR Task Force and FCPL employees can share comments, questions and answers regarding the PCR transition.
Structure:
At the beginning of a single post, you will see a title (for this one it is Blogs 101: How to leave a comment) and below that you will see the body of the post. Below the body there is information regarding who posted it, what time and right by this information it will say something like "0 comment" "2 comments" etc. When you click on this, it will give you options on posting your thoughts, questions, etc
Comments button cirled in red.
Click on the "comments" button and it will open a new space that is used for posting comments. Here is the order to follow to post:
1: Use this space to write your thoughts, questions, etc. and then proceed to...
2: The drop down menu, where you can select how you want to identify yourself (Google, Aim, Name, even anonymous) Note, you have to identify yourself to post. After this proeed to...
3: The Post Comment button that is partially hiding behind the drop down menu, press it to post.
That is all there is to it. I check this blog regularly (not to mention notifications via email) so I am aware of what is posted. Additionally, by hearing your thoughts and questions, the PCR Task Force can be aware of any concerns that you have regarding the new PCR system. Have a great day.
J
Goodbye 15 minute waiting period between reservations!
Hello,
I have been posting information lately about changes in the current internet usage policy in preparation for implementing PCR (PC reservation). Another change is the elimination of 15 minute waiting periods between PC sessions and reservations. One reason for this change is that PCR has an absolute cap on how much time a person spends on a PC, which is 2 hours. 2 hours is 2 hours, no free time extensions whatsoever. Eliminating this waiting period will enable a patron to use their time more effectively. Another reason for this is that overall, all PC's will be used efficiently since those 15 minute increments used for waiting will be eliminated. That is it for now, watch this space for more info.
J
I have been posting information lately about changes in the current internet usage policy in preparation for implementing PCR (PC reservation). Another change is the elimination of 15 minute waiting periods between PC sessions and reservations. One reason for this change is that PCR has an absolute cap on how much time a person spends on a PC, which is 2 hours. 2 hours is 2 hours, no free time extensions whatsoever. Eliminating this waiting period will enable a patron to use their time more effectively. Another reason for this is that overall, all PC's will be used efficiently since those 15 minute increments used for waiting will be eliminated. That is it for now, watch this space for more info.
J
Thursday, February 5, 2009
Goodbye PIN numbers, hello access codes!
Hello,
The day to dump CybraryN is fast approaching and with it, many changes to current policies. One such change is the elimination of PIN numbers. As library staff, we hear quite frequently about forgotten PIN's, etc. and the truth is that we do spend a lot of time looking up these numbers. A study was conducted at FCPL branches August 18-24, 2008 regarding how much time was spent looking up PIN numbers for patrons. The result? A cumulative time of 45.48 hours were spent looking up these numbers. That number is actually on the conservative side. So one of the changes the PCR (PC Reservation) Task Force is recommending is eliminating the use of PIN numbers to reserve computers. Of course, PIN numbers is still required for home access to patron accounts.
If PIN numbers will not be required, does this mean all that is needed to reserve a computer is a library barcode number? The answer is no, PC reservation will instead use an access code that is generated upon reservation of a computer. Essentially, once a computer is reserved, a slip of paper is printed with a unique access code that is linked for that specific reservation and patron. Essentially, even though using PIN numbers will not be required when PC Reservation is installed, there will still be security measures with the use of access codes.
The day to dump CybraryN is fast approaching and with it, many changes to current policies. One such change is the elimination of PIN numbers. As library staff, we hear quite frequently about forgotten PIN's, etc. and the truth is that we do spend a lot of time looking up these numbers. A study was conducted at FCPL branches August 18-24, 2008 regarding how much time was spent looking up PIN numbers for patrons. The result? A cumulative time of 45.48 hours were spent looking up these numbers. That number is actually on the conservative side. So one of the changes the PCR (PC Reservation) Task Force is recommending is eliminating the use of PIN numbers to reserve computers. Of course, PIN numbers is still required for home access to patron accounts.
If PIN numbers will not be required, does this mean all that is needed to reserve a computer is a library barcode number? The answer is no, PC reservation will instead use an access code that is generated upon reservation of a computer. Essentially, once a computer is reserved, a slip of paper is printed with a unique access code that is linked for that specific reservation and patron. Essentially, even though using PIN numbers will not be required when PC Reservation is installed, there will still be security measures with the use of access codes.
Tuesday, February 3, 2009
A change in how long a reservation is held.
Hello,
As FCPL transitions to the new PC Reservation system, the PC Reservation task force is also looking at current internet policies to see what needs to be updated, etc. One of the changes that has been recommended is changing the length of time a reservation is held for a patron from 6 minutes to 5 minutes. Hopefully, this makes more sense to patrons regarding how long they have a computer reserved before their reservation is lost. Watch this space for more updates.
J
As FCPL transitions to the new PC Reservation system, the PC Reservation task force is also looking at current internet policies to see what needs to be updated, etc. One of the changes that has been recommended is changing the length of time a reservation is held for a patron from 6 minutes to 5 minutes. Hopefully, this makes more sense to patrons regarding how long they have a computer reserved before their reservation is lost. Watch this space for more updates.
J
Wednesday, January 28, 2009
Welcome
Hello Everybody,
Welcome to the FCPL PC Reservation transition blog. This blog was created with the intention of providing updates and information regarding FCPL's transition from CybraryN to PC Reservation for public computer reservation and management. This blog is also intended to provide a forum to facilate staff understanding of this new system, to provide a place to ask questions about PC Reservation and for members of the PC Reservation Task Force to answer your questions. The members of the PC Reservation Task Force are:
Kathleen Smith
Camille Turner
Rick Xiong
Kao Her
Emily Campbell
Marjorie Hall
Jonathan Waltmire
Remember to check this blog for updates to find out the latest regarding this important transition for FCPL. Have a great day.
J
Welcome to the FCPL PC Reservation transition blog. This blog was created with the intention of providing updates and information regarding FCPL's transition from CybraryN to PC Reservation for public computer reservation and management. This blog is also intended to provide a forum to facilate staff understanding of this new system, to provide a place to ask questions about PC Reservation and for members of the PC Reservation Task Force to answer your questions. The members of the PC Reservation Task Force are:
Kathleen Smith
Camille Turner
Rick Xiong
Kao Her
Emily Campbell
Marjorie Hall
Jonathan Waltmire
Remember to check this blog for updates to find out the latest regarding this important transition for FCPL. Have a great day.
J
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